You have the right to return or exchange items purchased from Mai-Trading.store within 14 calendar days of purchase under the following conditions:
- Returned or exchanged items must have a manufacturing defect that cannot be repaired without compromising the items quality, fake, fiddle or does not match the specifications stated on Mai-Trading.store
- Returned items must be in their original packaging with all its original content, including, but not limited to, accessories and manuals.
- Returned items (unless defective, fake or fiddle) must be in resellable condition.
- You have the right to receive your refund against returned items in the same form of payment made at time of original purchase. For example, if you bought items in cash you will receive your refund in cash.
- You have the right to receive your refund in full. We will not deduct any kind of transactions fees, such as visa/mastercard/knet fees or processing fees, from your refund amount.
- You have the right to receive your refund within 10 calendar days of your original request.
- You have the right to exchange items purchased within 14 calendar days of purchase. Exchanged items must be in their original sealed packaging. We will offer you the value of the item with instore credit that will be valid for 6 months.
How to Process your Return or Exchange
- If you would like to return or exchange an eligible item within 48 hours of purchase, you can contact our customer service center and we will arrange for pickup from your address stated in your invoice. When we collect your item, please provide us with the original invoice at time of purchase.
- If you would like to return or exchange an eligible item after 48 hours of your purchase, please return the item with the original invoice to our office to the following location: Hawally, Abdulaziz Madouh Bulding …etc
- Please allow us 10 business days to finalize your return or exchange request.